Return and Refund Policy

Thank you for shopping at n-e.store. We are committed to providing you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility

  1. You have 3 days to return an item from the date you received it.
  2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  3. Items that cannot be returned include perishable goods such a fresh vegetables.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at hello@n-e.store within 1 day of receiving your order to request a return authorisation.
  2. Our team will provide you with instructions on how to return the item, including the return address.
  3. Pack the item securely, including a copy of the packing slip or order confirmation.
  4. Ship the item to the provided return address. You are responsible for the cost of return shipping.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Please allow 1-2 business days for us to process your return.

  1. If your return is approved, we will initiate a refund to your original method of payment.
  2. The time it takes for the refund to be credited to your account may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or a similar product, please contact our customer support team at hello@n-e.store. We will provide you with instructions on how to proceed with the exchange.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [contact email]. We will work with you to resolve the issue promptly by providing a replacement or a refund.

Contact Us

If you have any questions about our return and refund policy, please contact us at hello@n-e.store. We are here to assist you with any concerns or inquiries.

Changes to this Policy

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website with a revised “Last Updated” date.

Last Updated: 23 September, 2023.